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FAQ

What photo types are supported?

We support various photo types including passport, visa (US, China, India, Russia, Brazil, Cambodia), CV, My Number Card, driver's license, and various professional qualifications.

How long does processing take?

Processing typically takes 30-60 seconds. Our AI automatically removes the background, centers your face, and adjusts the photo to the correct dimensions.

What file formats can I upload?

We accept JPEG, PNG, HEIC, and HEIF files up to 10MB. For best results, use a well-lit photo with a plain background.

Is the photo ICAO compliant?

Yes. Our system checks your photo against ICAO (International Civil Aviation Organization) standards used worldwide for passport and ID photos.

How do I receive my photo?

After payment, you can download your photo immediately. We also send a download link to your email. Your photo is available for 6 months after purchase.

Can I download my photo in a different size?

Yes. When you purchase a photo, you can download it in any of our supported sizes — My Number Card, passport, CV, visa, and more. You can even get different background colors.

What payment methods are accepted?

We accept PayPal, Apple Pay, Google Pay, and credit cards. All payments are processed securely through our payment partner.

What if my photo is rejected?

We provide free support until your photo is accepted by the authorities. If we cannot resolve the issue, we offer a full refund.

How long is my photo stored?

Purchased photos are stored securely for 6 months. You can re-download anytime within that period. After 6 months, photos are permanently deleted for your privacy. All photos are encrypted.

Do you provide printed photos?

No. mynaphoto.jp delivers digital photo files only. After purchase, you download the file and print it yourself at a convenience store, photo booth, or submit it online.